Delivery & Return
Delivery of your order
All members of Klub Karmameju always enjoy free delivery to parcel shops.
We process orders on an ongoing basis and strive to ensure fast and easy delivery. All products are dispatched via GLS directly from our warehouse – with delivery within 2–4 working days. Select a parcel shop for the fastest possible delivery.
For orders within Denmark, you have the following two delivery options:
- You can have your order sent to a GLS parcel shop
- You can have your order sent directly to a business or home address
Delivery to parcel shops in Denmark is free for orders over DKK 499. For orders under DKK 499, delivery to parcel shops costs DKK 39
Delivery to a residential address costs DKK 49 for orders over DKK 499. For orders under DKK 499, delivery to a residential address costs DKK 59
Please note:All members of Klub Karmameju always enjoy free delivery to parcel shops.
If you choose to have your order sent to a parcel shop, you will receive a text message or an email from GLS when your parcel is ready for collection.
For orders to countries within the EU, delivery is free on orders over €150*. The order will be dispatched via GLS. For orders under €150, the delivery charge will be calculated at checkout when you enter your delivery details.
Changes and order cancellations
Unfortunately, we cannot make changes to orders once they have been placed. If you change your mind about your purchase, you can cancel your order as long as it has not yet been packed and dispatched from our warehouse.
Our warehouse operates quickly, so please contact us as soon as possible via this link if you wish to cancel your order – we’ll do our best to help you before it’s dispatched.
Returning your order
If the products have already been dispatched from our warehouse and you wish to return them and receive a refund, please return the products to us. Please note that return postage costs will not be refunded.
If you wish to return products, they must be returned in the same condition as they were received. Please enclose the invoice and a completed returns form.
Skincare products can only be returned if they have not been opened. Please note that our advent calendar and gift boxes must be returned with all contents intact.
You can download your returns form below:
Please note that returned items marked ‘recipient pays’ or which are unstamped will not be accepted. It is your responsibility to ensure that the products are returned in perfect condition.
You have a 2-year right to make a complaint. Your complaint must reach us as soon as possible. Products purchased through the Karmameju online shop can be returned within 30 days of the date of purchase.
*Please note that there may be exceptions for non-mainland countries and islands within the EU. You can view our [European delivery charges here]
Returning gifts
If your returned item(s) result in the order total falling below the amount eligible for a free gift, the gift must be returned. If the free gift is not returned with your order, the value of the gift will be deducted from the amount you are refunded.
